Adapting to the Universal Service Obligation (USO) reform doesn’t have to disrupt your business. Explore efficient, digital-ready alternatives to letter delivery- built to match today’s postal and operational demands.
With the Royal Mail’s revised letter delivery service obligation and changes to 2nd class mail delivery, businesses across the UK are rethinking how they send critical documents. From invoices and contracts to patient and citizen communications: speed, cost, and reliability have never mattered more.
This shift in the postal services act is more than a regulatory update- it’s a call to modernise. Whether you rely on bulk business letters, next-day delivery, or multi-format mailings, your current workflow may no longer meet expectations. We're here to help you stay compliant, efficient, and future-ready.
What the Royal Mail USO changes mean for your business
- ✅ Slower 2nd class delivery standards may impact service expectations, SLAs, and customer satisfaction.
- ✅ Manual sorting and postage decisions are no longer scalable or cost-effective.
- ✅ Higher 1st class volumes increase operational costs and strain internal resources.
- ✅ New demands for hybrid mail and paperless delivery require smarter workflows.
- ✅ Need for greater control across mail service reforms and delivery timelines.
How Quadient Helps You Navigate Postal Delivery Reform
Our solutions streamline your business mail- whether printed or digital - to help you adapt to the changing landscape of mail delivery in the UK.
- ✅ Automated mail class logic: Send time-critical letters 1st class, routine updates via 2nd – no manual sorting needed.
- ✅ Multi-channel delivery: Offer print, email, or secure digital delivery – all from one system.
- ✅ Real-time visibility: Track every job across formats, departments, and channels.
- ✅ Cost control: Reduce reliance on print while keeping postage spend optimised.
- ✅ Integration ready: Seamlessly fits into existing workflows – including NHS PAS, local gov systems, or ERP tools.
You don’t need to overhaul everything - just work smarter.
Watch Our On-Demand Webinar:
Royal Mail USO Reform Explained - How to Stay Ahead
Get detailed insights on the USO changes, their impact on your business mail, and practical steps to automate and optimise your mail processes.
Let’s Review Your Current Mail Process - Together
If you're concerned about the Royal Mail delivery obligation, Ofcom reforms, or are simply looking for a reliable alternative to Royal Mail for bulk mail delivery - we’re here to help.
Fill out the form and one of our consultants will walk you through tailored options for:
- ✅ Speeding up mail processing
- ✅ Exploring digital delivery alternatives
- ✅ Reducing postage costs
- ✅ Staying ahead of mail service reform
